FAQ's

No — we are a reseller and retailer that sells printers from multiple trusted brands. We do not manufacture printers. Manufacturer warranties and service policies apply; we will assist you with warranty claims and returns according to our store policy.

Most new printers include a manufacturer warranty (commonly 1 year—check the product page for exact terms). For refurbished or open-box items, seller warranty details will be listed on the product page. Warranty repairs are generally handled by the manufacturer or their authorized service centers; we can help initiate claims.

We provide pre-sales guidance, basic setup help and troubleshooting. For hardware repairs and advanced technical support, please contact the manufacturer's authorized service center. We can assist by providing contact details and helping coordinate the process.

Each product page clearly states whether a printer is new, open-box, or refurbished. Refurbished units are inspected and tested; the product listing will describe the condition and any included accessories. Please read the product description before purchasing.

Most printers use brand-specific cartridges or toners. The product page lists compatible consumables and part numbers. We sell both original (OEM) and compatible third-party supplies—choose based on your quality and budget preferences. Using non-recommended supplies can affect print quality and warranty in some cases; see the product page for details.

Orders are confirmed by email once payment is processed and typically ship within the timeframe shown on the product page. You can change your shipping address only before the order is dispatched—contact support as soon as possible. Returns for unopened or unused items are accepted within the period stated in our Returns Policy; defective items are handled via warranty or replacement per the manufacturer's process. For any order or return help, contact support@proprintershop.us and include your order number.